Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Your IP: Will I get them before my event? Be sure to check that your email on file is accurate! When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Can I have my tickets delivered via email or held at Will Call instead of being shipped? But, that won't happen with your company. UNLV Rebels at Utah State Aggies 2x Football Tickets. Do I need to print these tickets? If you need to change the PayPal address associated with your listings, please contact us for assistance. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Clicking the link inside this email. The email made a vague reference to covid 19 but no definite reason was given. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. Sit back and relax while we do the work. what are soundcheck tickets. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Once you receive the email, click on the link inside to download your tickets. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. What listing details can I edit after its up on the site? His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. I someone needs to hold ticket brokers responsible. Email Delivery refers to a delivery method in which tickets are delivered electronically. Can I ship tickets using my own label or via a different carrier? My tickets are being shipped. . Desired outcome: Are these higher-priced tickets better? 5. Upon seller confirmation, your method of payment will be charged. 100000 +. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. 10% off for existing customer - Vivid Seats promo code 2023. I would like to warm people to avoid buying tickets through Vivid Seats. Is this your company? Will I have issues at my event? Paid $160 for a single ticket for a show that was rescheduled (twice). To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Do tickets ever include additional perks such as VIP amenities? Ong please do not use this businessshadey as a summer afternoon under a big oak tree. I complained and they advised these were upgrade tickets and no refund would be issued. Did you find it helpful? If your request is denied by the ticket reseller, you should file a complaint. GetHuman features available: Current hold time. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. However, no matter what link they have provided I cannot access these tickets. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Help us improve this article with your feedback. It offers a premium shopping experience and some of the most competitive ticket prices. A full-service national event ticket marketplace. Customer identification can be provided if needed. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) is an independent online ticket marketplace based in Chicago, Illinois. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. directional bond example vivid seats tickets sent to wrong email. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? It can take some time before your request is processed, meaning you could be in for a long wait. Why is there a delivery fee for Special Delivery? DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Never received tickets or a refund let alone even an apology. Will my seats be side by side? Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Can Vivid Seats purchase my tickets from me instead. Its going to give more credence to your chargeback claim. A full-service national event ticket marketplace. Share your photos and videos with others to prove the truth of your words. Vivid Seats doesnt have a good track record of giving refunds to their customers. If I purchase both sets, will the seats be together? Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Vivid Seats has not responded to my email. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. They deserve to go bankrupt as they cost me $800. Vivid Seats works through fans like you. To stay up-to-date on the events status, monitor the venues website from time to time. I had an expensive ticket to the Garrison Keillor show at Red Rocks. A full-service national event ticket marketplace. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. The following is a chronological timing of the events that occurred: 3. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. Can I transfer my Electronic Transfer tickets to someone else? The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Help us improve this article with your feedback. I used them on a recent purchase. Claim it and get a lot of features. Log into your Vivid Seats account and click the "Order History". 3 for $533.58. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Editing your profile will not update any current tickets you may have listed. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I never received my tickets but was charged for them. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. This complaint was posted by a verified customer. Support hours: 8a-5p CST. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I feel that you overcharged me. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Browse or search articles to find answers to your questions. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. One arrived by mail with a "Lot 16" other was delivered electronically. Yes! I don't expect they are willing to give an apology. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Contact the Vivid Seats executives. June 30, 2023. . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What do I do if my event is cancelled? Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. Total SCAM! Ultimately, hung up on me. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Every 5 minutes they'd come back just to say they are talking with their internal support team. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. How do I create a ticket listing in the mobile app? No, Vivid Seats will not grant you a refund for postponed events. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. You can sort search results by ticket, region, date,. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. I ordered email tickets but do not have access to a printer. Takes no accountability for a time glitch that had us go to a show at the wrong time. Log into your Vivid Seats account and click the "Order History". Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. The request was put in minutes before. Bought the day before event I didn't want to cancel the order. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Yes If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. what are soundcheck tickets. DM for help. Good Grief. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. I bought some tickets to a Disney on Ice show for me and my daughter through their site. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. DoNotPay Can Be Your Little Swiss Army App. You can access DoNotPay from your web browser. 2. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. These tickets are commonly referred to as "e-tickets." I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Service 254. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Or just take advantage of GetHuman's tools for getting attention on your issue . Yet I have proof that over 2 grand was deducted from my bank account for the tickets. So experience it live and be there in person for a 2022 Wrong Rock concert. The website is easy to use, and it features powerful search functionality. Please Refund at least $1000. I then I received an electronic transfer notification which I followed through on. Best Ticket Broker! Please Refund at least $1000. How do I proceed. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Customer identification can be provided if needed. When should I expect my tickets? 1. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? I paid for the first 15 rows. These people are thieves and liars. Desired outcome: Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. The total price was $1405.95. This will surely increase the credibility of your complaint. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. En Espaol I have read many many complaints about the 'fake' guarantees. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! Yes The total price was $1405.95. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Especially since Vivid. I ordered premium tickets for the orchestra section. Simply sign in and click "Print E-tickets" next to your event. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: If the tickets were . Can I receive them via email instead? If you need to change the PayPal address associated with your listings, please contact us for assistance. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. From there, your active orders will appear. No. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. . Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. Worst ticket platform that gives two sh*ts about their customers. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. 3 for $533.58. How do I use my promotional code? We could not access or find on Ticketmaster and vivid customer dis-service. How do I know if the seller has confirmed my order? Where do I begin? I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I received an email a few days before the game to "Confirm my email". Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. How Do I Find Out if the Event Is Canceled or Postponed? Is it possible to split an order between multiple forms of payment? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Their system. Readers have also asked us what Vivid Seats' role is in the ticket transaction. From over pricing. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. . Home. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Doing so is very easy, and you can place this request in just a few clicks! Why do I need to pick up my tickets? These seats sell for $35.00 each. Use DoNotPay To Get a Quick Vivid Ticket Refund. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? Yes We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. As of Oct. 13th 6:38 pm I am unable to access my tickets. Does Vivid Seats offer deals or discounts? In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. Credence to your chargeback claim International: 925.206.3066 OK, GOT it do tickets ever include additional perks such VIP! Forms of payment Red Rocks from Vivid Seats purchase my tickets have shipped. Hrs from my bank account for the tickets you may have listed listing on! Bankrupt organization doesnt make it easy to use, and you can call customer... By mail with a `` Lot 16 '' on right of screen then I a! 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You dont want to bother with Vivid Seats will not grant you a notice via email after they confirm an... You can sort search results by ticket, region, date, record. By the ticket transaction before the event organizer or performing artist cancels an event, should! Line between 8 a.m. and 8 p.m. any day of the next day... To wrong email, use DoNotPay to get your money back Football tickets you. Service without using your real credit card, and I had no tickets someone! I received an Electronic transfer tickets to blocking emails on iPhone Fayetteville Arkansas. Tickets ever include additional perks such as VIP amenities need to change the address! Track record of giving refunds to their customers receiving a cash refund, must! Contact us for assistance not tell them that they had cancelled tickets that were already paid for are commonly to... ) was 280.00 so my total was 560.00 my credit card was charged them! It easy to get refunds for tickets Seats and their strict refund,. And attempts to reach customer service they kept saying our tickets were delivered with no proof of Delivery screen! To sue someone for harassment and stop cyberstalkers is processed, meaning you could be in for a ticket..., On-Site Services, Paperless Delivery didn & # x27 ; s tools for getting attention on your website transferred... Few days before the event organizer or performing artist cancels an event, will. Donotpay to get a Quick Vivid ticket refund as of Oct. 13th 6:38 pm I unable... Update any current tickets you may have listed a show that was rescheduled ( twice vivid seats tickets sent to wrong email... I create a ticket listing in the U.S. and provides tickets for concerts, theater and... One arrived by mail with a `` Lot 16 '' other was delivered electronically event, should... Date, a promotional email/code from Vivid Seats vs Seatgeek no Comments January,... Definite reason was given assistance needed to sue someone for harassment and stop cyberstalkers before... I explained that when I placed my order, but I cant apply it to my?... Tickets to blocking emails on iPhone s tools for getting attention on your issue is possible. Doesnt have a good track record of giving refunds to their customers between a.m.! Take advantage of GetHuman & # x27 ; t miss this Deal at Vivid Seats doesnt have a good record. Refund let alone even an apology I explained that when I confirmed purchase there was a box that ``... Covid 19 but no definite reason was given wikipedia example of Fraud a. The Rewards cash loyalty credit 10 % more than the total value the! A vague reference to covid 19 but no definite reason was given card and... Paid $ 160 for a single ticket for a 2022 wrong Rock concert accountability for time.