You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the TPS), the Corporate Telephone Preference Service (the CTPS), and the Mailing Preference Service (the MPS). 4.5 Any personal information provided in your Account will be collected, used and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out in Clause 16. 12.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks. Mr Ds complaint concerns changes that were made to the Schemes additional voluntary contribution (AVC) arrangements by the Trustee. Customers whose household income is less than 17,005 (21,749 in London) excluding disability benefits. data being published and exchanged with Our Site being encrypted. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 13, above). to solve the problem for you. or all of the following data. 7.1 You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 7. 4.3 We require that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers, and symbols. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.<. Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. View. This, in turn, enables Us to improve Our Site and the services offered through it. This includes sharing it outside of Trafalgar House Pensions Administration Ltd. Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 15. 6.4 You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 6.3. Our Site. 5.2 Subject to the licence granted to Us under sub-Clause 6.5, Users retain the ownership of copyright and other intellectual property rights subsisting in User Content submitted by them (unless any part of such User Content is owned by a third party who has given their express permission for their material to be used in the User Content). It sets out the principles governing investment decisions made by or on behalf of the Trustees in the management of the Scheme's assets. If We are unable to help, you also have the right to lodge a complaint with the UKs supervisory authority, the Information Commissioners Office. For full details of consumers legal rights, including those relating to digital content, please contact your local Citizens Advice Bureau or Trading Standards Office. Specifically, We may Corporate Telephone Preference Service (the CTPS), and the Mailing Preference Service (the MPS). Cookies do lots of different and useful jobs, such as remembering preferences, and generally improving your online experience. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. Thames Water made over a billion pounds in profit last year. 11.4 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Our Site uses analytics services provided by Google Inc. Website analytics refers to a set of tools used to collect and analyse usage statistics, page regularly to keep up-to-date. Google Analytics is a web analysis service provided by Google Inc. (Google). personal details such as your name, gender, age, date of birth, contact details (e.g. Please ensure that your query is clear, particularly if If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 16 and We will do Our best You may remove these Cookies and prevent future use of them by following the steps set By default, most internet browsers accept Cookies but this can be changed. All the Trade Union pension experts have been clear that this is low in comparison with most employers. 5.3.1 Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app); 5.3.2 Download any Content where we have provided a link enabling you to do so; 5.3.3 Download Our Site (or any part of it) for caching; 5.3.5 Download, copy, clip, print, or otherwise save extracts from pages on Our Site; 5.3.6 Save pages from Our Site for later and/or offline viewing; 5.3.7 View and use User Content in accordance with the permissions displayed with that User Content and set out in Clause 7; 5.4 You may not use any Content downloaded, copied, clipped, printed or otherwise saved from Our Site for commercial purposes without first obtaining a licence to do so from Us, or our licensors, as appropriate. 7.2 When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that: 7.2.1 is obscene, deliberately offensive, hateful, or otherwise inflammatory; 7.2.3 promotes or assists in any form of unlawful activity; 7.2.4 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; 7.2.5 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; 7.2.6 is calculated or otherwise likely to deceive; 7.2.7 is intended or otherwise likely to infringe (or threaten to infringe) another persons right to privacy; 7.2.8 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive; or. Before deciding you can read more about our cookies. These may include payment processing, search engine facilities, address tracing or identity verification service providers. Thames Water . If you require pension illustrations or quotations for financial advice or decision-making purposes, you must contact us directly to request guaranteed documentation and you should not rely on the information published on Our Site for this purpose. 8.1.4 you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it. There is a problem with some of the information that you have entered: Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN, Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN, Are you being scammed? You may access certain areas of Our Site without providing any data at all. It does not extend to any websites that are linked to from Our Site (whether We provide those 7.2.9 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence. Specifically: 7.1.1 you must ensure that you comply fully with any and all applicable local, national, and international laws and/or regulations; 7.1.2 you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent; 7.1.3 you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and. We have taken great care to ensure that your privacy is not at means an account required for a User to access certain areas of Our Site, as detailed in Clause 4; means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; means this website, www.myworkpension.co.uk and a reference to Our Site includes reference to any and all Content included therein (including User Content, unless expressly stated otherwise); means names, residential addresses, bank account details, marital status, telephone numbers, email address, information about your dependents, contact preferences, next of kin, pension and investment options submitted by Users to Our Site; and. By registering on the mailing list or for the newsletter, the Users email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. use your data for the following purposes: We use your data to provide the best possible services to you. For more details, please refer to section 5, above, and to section 15.5 below. UK and EU Cookie Law deems these Cookies to be strictly necessary. if you voluntarily submit it, for example, when signing up for an Account or changing any of your personal details. it is a request for information about the data We hold about you (as under section 13, above). Details of the Cookies used by Our Site are set out in section 15, below; means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. What Happens If Our Business Changes Hands? Deep-linking to other pages requires Our express written permission. Your data will only be stored within the European Economic Area (the EEA) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). identifiers such as your National Insurance number, pension or member reference number and employee number (where applicable); employment details such as your earnings, length of service, employment and career history, recruitment and termination details, absence record, job title Cookies do lots of different and useful jobs, such as remembering preferences, and generally improving your online experience. 12.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site. Thames Water is the UK's largest water and wastewater company. However, to use all features and functions available on Our Site you will be All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. Intellectual Property Rights and Our Site. You may remove these Cookies and prevent future use of them by following the steps set from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us. We do not require any further consent required to submit or allow for the collection of certain data. The law says we must have one or more of these reasons: A legitimate interest is when we have a business or commercial reason to use your information. Which benefits does Thames Water provide? 8390, or by post at Trafalgar House Pensions Administration Limited, Trafalgar House, PO Box 119, Blyth NE24 9EN. Please read this Privacy Policy carefully and ensure that you 18.2 If you are a pension scheme member, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. the right to ask Us to delete any personal data We hold about you; In certain circumstances, the right to restrict (i.e. or any other kind of request as indicated by the forms header. as detailed below in section 15.9, but please be aware that Our Site may not work as intended if you do so. This Application may collect, use, and share User location Data in order to provide location-based services. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: The right to be informed about Our collection and use of personal data; The right of access to the personal data We hold about you; The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 16); In certain circumstances, the right to be forgotten i.e. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. Most internet browsers also enable you to choose whether you wish to disable means Trafalgar House Pensions Administration Limited, a company registered in England under 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN. 5. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. You are therefore advised to check this page from time to time. placing of Cookies; however certain features of Our Site may not function fully or as intended. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Current and former employees report that Thames Water provides the following benefits. Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. 6.2 An Account is required if you wish to submit User Content. in Our emails and at the point of providing your details and by managing your Account). For further details, please consult the help menu in your internet browser or the documentation that came with your device. Please ensure that your query is clear, particularly if understand it. The analytics service(s) used by this Website use(s) the following Cookies. 10. The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Use, and share User location data in order to provide location-based services any. Account is required if you wish to submit or allow for the collection of data... Any of your personal details consult the help menu in your internet browser or the that. Web analysis service provided by Google Inc. ( Google ) Site is free viruses... 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