One night we went right at 6 again. So, the hotel is very nice. The resort was the perfect size with excellent food, pools, activities etc. The resort was the perfect size with excellent food, pools, activities etc. Service was good but not great. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Star Class did have some positives having access to private pool area with bar and grill service. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Generally the resort was decent. Red flag says our whole stay. It was very good. Some seaweed. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. 2023 FOX News Network, LLC. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. We will take your comments as our main improvement tools. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. Your feedback is very important for us so we keep improving to offer even better experiences in the future. The others were hit and miss. We had a humidifier brought up and it did help. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. Come and meet the new Guy on the block. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. more. How easily could my kid get alcohol? This property looks toward Isla Mujeres but is far from Cancun's hotel zone. 94% of travelers recommend this experience. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. The subpar parts: Our room was not great. Planet Hollywood Cancun Gallery Page. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). We found the food and drink to be good. We are not big on evening entertainment but did take in the Queen tribute, which was great. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. A passport is required, as usual, and that is about it. Cookie Notice Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. With black and white stills from vintage Italian movies on the wall. Service was fast and friendly so no complaints there. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Because its what we collect, that makes us who we are. I love that overall you dont need reservations for dining. But really wasted his afternoon. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. The surf was rough. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. We had mold. Resort Map Yes, free parking is available to guests. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. Star Class Producer Suite. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. The bartenders are all amazing and friendly. The Buffett was ok. We found things to eat. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. I could go on and on about how bad this experience was. Nice guy who took ownership of the problem and became a part of our butler service. Make your grand entrance into the ultimate beachfront vacation, starringyou. After feeling exacerbated, I went to the manager Roberto Bono. We recommend calling ahead to confirm details. You have to empty it lots. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. The food is amazing at all restaurants, specialty and buffet. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The porters were great. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. We hope to receive you again very soon. Get your FREE Mexico Travel Guide! Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. There were limited tubes. Our star-worthy experiences are turning heads. There are also 11 bars, including a swim-up bar on the Adult Scene side, and a coffee shop at the resort. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. The next time someone with us went at 12:45 to wait until 3:00. The food was good. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Ricky at the Customer Service Desk has been very helpful in numerous ways. We had to wait but probably only 45 minutes. Cannoli, tiramisu, and panna cotta. Other times guests would help who had learned the tricks. Reserved exclusively for Adult Scene guests. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. The best night for entertainment was the Queen tribute. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Our room was in excellent condition and cleanliness. 98% of travelers recommend this experience. We found the food and drink to be good. Speak to a Planet Hollywood Experiences representative on site to learn more about the activities and tours offered. Dine and delight in design-forward spaces. We also received three. The good: We arrived to applause as we entered. Stay in your stylish suite and dodge the paparazzi. The taxi driver fled the car before police arrived. I will absolutely share your comments with them. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. My "butler" Lilly was a complete failure. Our check in was fast. Check-in: They maybe went 2 times each the whole day. due to noise from the bar. The second time we went later. The maids do a wonderful job and each day, our room was cleaned before 3pm. Ours were Viri and Tharvin. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Breakfast was excellent. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Thank you for all the info given. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. We recommend calling ahead to confirm details. The lazy river and flow rider were excellent. Legal Statement. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Decide which restaurants you want to eat and what day. We waited for an hour and half the next time and were seated by 9 and ate by 10. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. It was much louder. Our chef was entertaining and great. The resort itself was very clean and everyone was friendly. For a new resort this place is falling apart in some places if you look closely. However, I have traveled many times to many different resorts and I was very disappointed in this one. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Such as omelettes, eggs your way, fresh tacos, grilled seafood. The staff was on point for the most part. PHabulous regards, Jonathan Iriarte General Manager. Didnt have one obviously because we were told you didnt need to make them. They did not love it. Yes, free parking is available to guests. Reserved exclusively for Adult Scene gues. The pool bars were ok. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! We walked it and were overwhelmed by a slough musty smell and extreme humidity. Yonathan is the best! It's been very disappointing!! Overall, we had an amazing stay. Market data provided by Factset. Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. Tripadvisor performs checks on reviews. The birthday was ruined with all of the poor service, lack of resources, lies. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 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