When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. How do I cancel or end a subscription for a Secureview Tablet? To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Are you sure you want to end this chat with the Online Assistant? Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. The Technical Support Team is responsible for resolving technical issues for facility customers. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. Can I make a deposit to their Securus Debit account? This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. How to set up an account through Securus. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). What can I do? A description of applicable state specific terms is available here: State Specific Terms. Small Claims Court or Arbitration. What if I move and /or my address changes? We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Our goal is to help incarcerated individuals connect with loved ones. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. How do I unblock my phone number on my Securus online account? PO Box 650757 Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. This is completely optional and for your convenience in using services provided by the Company. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. Press 1 to accept agreement or 2 to decline. Securus Technologies or other "Jail Facility Phone Providers". Is all JPay Email moving to Securus eMessaging? If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. for more info). The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. We will, however, always post the changed terms on our website. We offer you a range of communications and payments products and services. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. How do Idetermine what type of account to make a payment on? To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. For $45.98, you can get our 90-day service plan. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. 1. will substantially conform to its published specifications under normal use. By exploring our Career Center and the information below, you can learn more about how we make Read More Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. Can the incarcerated loved one initiate a message? IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. We provide our Products using reasonable skill and care. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. This warranty does not apply to: Securus Technologies Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Start completing the fillable fields and carefully type in required information. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. Almacenamiento de la informacin de tarjeta. Arbitrability of Certain Disputes. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Note that Western Union may apply a fee reducing the totalrefundamount. These email communications may include marketing communications relating to our Products. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. We seek out the best to join our team. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. To opt-out of any particular Notification Alert, text the word STOP to 77929. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. Calling 972-734-1111 or 800-844-6591. In no instance will the fee be higher than $0.40. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. 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