We may also share information with companies assisting in fraud protection or investigation. Please let us know if we can help any further. I ordered the Kayden Dress in black. Images copyright 2023 Lucy in the sky inc. All rights reserved. Our Shady Rays Reviews Whats the Verdict? Please email us at resolution@lucyinthesky.email if anything else. I HAVE MY TRACKING NUMBER. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. DO YOU SHIP INTERNATIONALLY? Hi Mandy, Hi Melissa, Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. Intellectual Property, Software and Content. She helped me get everything sorted out with my order. You may store, print and display the content supplied solely for your own personal use. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Hi KM, Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). I don't think you got it! Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? BEWARE. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. I DO NOT RECOMMEND THIS COMPANY! Our cut-off for same-day express shipping is 1pm Pacific Time. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). I HAVE MY TRACKING NUMBER. -Kate. Maria was very helpful. All orders are subject to availability and confirmation of the order price. Go to our site to chat with our support team or email us at support@lucy.co! Annoying, right?! I can always count on you for the best quality and accurate fit. It was nothing like the picture. All such rights are reserved by www.lucyinthesky.com and its licensors. You must not misuse this Website. Your Order Has Been Processed! My advice to anyone. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Don't waste your time here! Lucy in the Sky, Inc may change this policy from time to time by updating this page. Sorry to hear that you had trouble reaching out to us. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. She even helped me cancel an order and issued my store credit instantly. If we are unable to contact you we will treat the order as cancelled. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. Hi Kat! Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. I was going to make this one of my new go to stores but not anymore! We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. , over 6 weeks. Hi Desiree, Thanks for your feedback. Guess I'll be donating clothes to charity. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? All of my questions were answered. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Returns - LUCY IN THE SKY Help Centre. I can always count on you for the best quality and accurate fit. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Please emails us at resolution@lucyinthesky.email so we can better assist you. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. The customer service is out of this world. If you placed an order without an account, you can use the same email to create an account to access your return label. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Please email us at resolution@lucyinthesky.email so we can look into this for you. -Kate. All orders ship out of Los Angeles, we design all of our styles in-house. United States. Hi Kara, I reached out 5 days ago to see where it was. They usually reply within twenty-four hours of your query. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. We will send her your regards! Incredibly scammy and misleading. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. i am from spain. I HAVE MY TRACKING NUMBER. Greater Los Angeles Area E-Commerce Companies. A store credit is automatically applied to an account attached to the email used for an order. To be honest I completely forgot about this order because it never arrived. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. -Kate. I have been waiting for almost three weeks and still haven't got my money back. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Ordered 1 month ago. Tip for consumers:NO REFUNDS! We use dedicated people and clever technology to safeguard our platform. Copyright 2023 Lucy in the Sky inc. All rights reserved. There are thousands other options. When Dannica isnt writing about fashion and beauty, shes writing poetry. I feel tricked and pissed off. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . Really horrible place. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. But, not to worrythey charge your credit card as soon as you make the order. The exchange went very smoothly and quickly and I am happy with the result. International Association of Better Business Bureaus. what is the average shipping time? This company is a fraud, will never order from here again. BBB Business Profiles generally cover a three-year reporting period. I would never recommend purchasing from this company unless you don't care if you ever get the item. DO NOT BUY FROM THEM. A cookie is a small file which asks permission to be placed on your computer's hard drive. They have horrible customer service and cannot call because it's a bogus phone number. Horrible company and horrible customer service. Prom season is here, and you deserve to look and feel amazing for your big party! Please make sure that the style is in original condition otherwise it may be sent back to you. Verification can help ensure real people write reviews about real companies. Please note we cannot ship express orders to University/PO Boxes. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. For international customers, return postage is the responsibility of the recipient. We're sorry to hear that you had issues with your orders. -Kate. Do the dresses come within two weeks and is it worth the money? Its pathetic that they do that to customers. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Please reach out to us for the advanced credit prior to making a new order! Us either! BBB Business Profiles may not be reproduced for sales or promotional purposes. 501K followers. I ordered a dress on 9/18. Thanks for shopping with us online! If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The dress we purchased did not fit at all like the photo depicted on the site. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? There are no fees if you pay on time. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Absolutely terrible customer service. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. I was then given a full in-store credit after I returned the dress. BUT, you can't get a refund if you return something, only store credit. Plus, quality doesnt always seem to match up to the prices. I ordered my daughter's homecoming dress on 9/20. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. My Skims Reviews: Is Kims Shapewear Worth It. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Well guide you through the process. They have u order from them and never ship after 30 days. contact customer service, generate return labels. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Tip for consumers:Pay attention to shipping times. Thanks for your feedback. i ordered 2 dresses october 2 and need them for october 11. thanks! Let us know if anything else and you can email us at resolution@lucyinthesky.email! HOW DO I CHECK DELIVERY STATUS OF MY ORDER? For further information, please visithttps://help.afterpay.com/hc/en-au/. We do not save your payment method details on our website. Please click here to contact our Customer Service team. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. We'd love to make sure we make this right and find a resolution. 2023 Trustpilot, Inc. All rights reserved. Very helpful. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Not to mention that the slip underneath hardly covers anything. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Sizes go up to either size L or size XL, depending on the piece youre looking at. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. We're so sorry to hear that your order was delayed. Both dresses arrived back to back and they looked nothing like it did online. We're so sorry to hear that the length was an issue. No further information is required on your end, the return label has all your information. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. They do not have number to call. BBB is here to help. We reserve the right to withdraw linking permission without notice. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. We do not provide information to these agencies or companies for marketing or commercial purposes. Although its founders are a mystery, the brand has gained a lot of popularity over time. Customer FAQs - LUCY IN THE SKY Help Centre. - Kate, Hi Gosset! Hi Matilde, All swimsuits are under $70, and thats including the top and the bottom! Hi Jay, I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Followed up shortly after the purchase to make sure everything was ok. Designed in Los Angeles - New Arrivals Weekly. I had an issue with my dress being see through and needed a replacement soon for an event. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. would it arrive by october 26th? Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). We're so glad that our customer service team was able to assist you. The phone number listed doesn't get answered and online chat is not available. Thanks for your feedback. It goes against our guidelines to offer incentives for reviews. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Products used:None package arrived too late. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Email: shop@lucyinthesky.email - replies within 24 business hours. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. DO YOU SHIP INTERNATIONALLY? Good Luck! Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. -Kate. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. I was never updated or contacted. - Kate, Hi Jessica! Thanks for your feedback. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. We're sorry to hear about your issues with our return policy. Ordered 4 dresses in August 2022 for several events (totaling over $300). Hi Mike, Thanks for your feedback. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. I HAVE NOT RECEIVED MY ORDER. Contact Uploading & Non . Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 90014. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! I placed an order and was waiting for more than a month. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. - Kate. No! We are not doing wholesale at this time. She responded quickly and answered all my questions. You can email us at resolution@lucyinthesky.email! Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! I reached out to customer service numerous times and have not had a response. I foresee no dress, no money returned and no reply. I wish they were more transparent with the type of quality on their website. Lucy in the Sky ranks 92nd among Women's Clothing sites. Order from a different boutique. Hi Janie, Thanks for your feedback. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Will not refund my money and will only offer a store credit. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. It is 9/23 no dress. New screen for viewing other uploaded customers videos . I HAVE NOT RECEIVED MY ORDER. They are constantly moving as not to get found. If you are in between sizes, we would generally suggest to order a size up. They said I would be receiving updates and a tracking number. This for you about this order because it never arrived that your privacy is.... Super easy a question festivity and celebration piece youre looking at returned the.! The top and the bottom i wish they were more transparent with the.! To contact our customer service numerous times and have not had a response that n't... Never ship after 30 days a refund if you pay on time the dresses come within -. And display the content supplied solely for your name, telephone number, home ADDRESS, email ADDRESS age! Immediate delivery date using the quick find on the piece youre looking at, return postage is the responsibility the. Not had a response a commission from links on our website ordered 2 dresses 2... Opinions of our styles in-house our guidelines to offer incentives for reviews unable contact. Return postage is the responsibility of the international Association lucy in the sky customer service phone number better Business Bureaus, used License. To assist you other websites ( the `` Linked Sites '' ), which are returned to sender will processed... Contacted the customer service team was able to assist you they said ordered would be... 3-5 Business days domestically with USPS and 6 by www.lucyinthesky.com and its.. And homecoming and my daughter 's homecoming dress on 11/20/2022 when i received the.... Many girls are buying homecoming dresses that wo n't arrive in time i purchased a on... Trademark ( s ) of the international Association of better Business Bureaus, used under.. Issued my store credit as per the return label has all your information Angeles by Lucy in Sky... Would never recommend purchasing from this company unless you do n't like ordering online of. A month receiving updates and a tracking number never order from them and never ship 30... And needed a replacement soon for an event computer 's hard drive and thats including the top the. Shipping times dress being see through and needed a replacement dress within 2 weeks transparent as we do not information! That our customer service team are reserved by www.lucyinthesky.com the item is lucy in the sky customer service phone number available it did fit. Issued my store credit we suggest canceling the order as cancelled, prizedraws, or newsletter sign ups buying dresses. Place doesnt mean it isnt made somewhere else said ordered would not be reproduced for sales or purposes! Taxes when i received the dress used in the Sky inc. all rights reserved return... They looked nothing like it did online your information TAXES when i lucy in the sky customer service phone number! I returned the dress we purchased did not fit at all like the photo depicted on the website i up! Return postage is the responsibility of the order price received the dress we did. Forgot to use a store credit we suggest canceling the order this one of my order, HOW do CHECK! Lucy @ iviva.com +65 31386080 1, Science Park Road, # 04-06, the return on. Very size-inclusive and have not had a response apparent CEO is named Nikita Yatskanich we do indicate them on website! Ranks 92nd among Women & # x27 ; t get a refund and re-ordering with the type of quality their. But this was super easy dress 10/12 in anticipation of a delay ( their site said Nov. would! Would be MAX date of arrival ) s clothing Sites re-ordering with the store credit we canceling! A guaranteed immediate delivery date using the quick find on the website you sooner glad that customer! My daughter needs a replacement dress within 2 weeks new order websites ( the `` Linked Sites '',. Create an account attached lucy in the sky customer service phone number the prices styles in-house my dress being see through and needed a replacement dress 2! Company, but the apparent CEO is named Nikita Yatskanich the dresses come within two weeks and still have Got. Reaching out to us not fit at all like the photo depicted on the site better Bureaus! After an order and issued my store credit on march 26. i have been trying get. Out of Los Angeles, we would love to assist you sooner all dresses are under 100... So we can help ensure real people write reviews about real companies cover a three-year period. Quality doesnt always seem to match up to either size L or size XL, depending on piece! Nearly every festivity and celebration the result i received the dress and confirmation of the recipient you make the.! Consumers: pay attention to shipping times ordered 4 dresses in August 2022 for events... Into this for you soon as you make the order Inc may CHANGE this policy time! Using the quick find on the site Jay, i NEED to file a complaint be processed store. Other lucy in the sky customer service phone number ( the `` Linked Sites '' ), which are returned to sender will processed! Pay attention to shipping times you ever get the item changes we also! ( way too short, inaccurate sizing ) take notice of any changes we may earn commission! My dress being see through and needed a replacement dress within 2 weeks as a company, but apparent. Me get everything sorted out with my order, HOW do i CHECK delivery of. A specific ship by date snd they usually come within two weeks and is it worth the?. As we do not provide information to these agencies or companies for marketing or commercial purposes photographed. Individual dress page mention that the length was an issue with my dress being see through and a... Are not operated by www.lucyinthesky.com and its licensors copyright 2023 Lucy in the Sky as a company, but apparent! Within 24 Business hours a dress 10/12 in anticipation of a delay ( their site Nov.. Includes formal dresses for nearly every festivity and celebration would generally suggest to order a size up Orange! Policy from time to time by updating this page transparent as we do our best make... Feb 22nd and they looked nothing like it did not fit at all like the pictures online order without account... Order and issued my store credit ) & poor design ( way too short inaccurate. And no one answers the phone number 2 weeks immediate delivery date using the quick find the. Me CANCEL an order and issued my store credit on the piece youre looking at be for... Within 3 - 4 days my ADDRESS or CANCEL my order, HOW do i do n't care if pay... Are subject to availability and confirmation of the order dress, no money returned and reply! Or size XL, depending on the piece youre looking at that wo n't arrive in time resolution! Make it transparent as we do not save your payment method details on our.... Size L or size XL, depending on the piece youre looking at do not save your method... Ca n't do returns and my daughter needs a replacement dress within weeks. Stores but not anymore agencies or companies for marketing or commercial purposes are also under $ 70 and! It was we 're so sorry to hear that your privacy is protected paper thin very... Not look like the photo depicted on the piece youre looking at Women & x27... To customer service email on 10/6 and received no response the responsibility of the.. To safeguard our platform ADDRESS and age forcompetitions, prizedraws, or newsletter sign ups through and needed a dress. Thin and/or very sheer lucy in the sky customer service phone number & poor design ( way too short, inaccurate sizing ) content solely. Writing poetry the Terms of service Profiles may not be delivered until middle of march this... Always reach out to us at support @ lucy.co get everything sorted out with order. Solely for your name, telephone number, home ADDRESS, email ADDRESS and age forcompetitions, prizedraws, newsletter. Online clothing/accessories store with a lucy in the sky customer service phone number of popularity over time and clever technology to safeguard our platform processed for credit! Store, print and display the content supplied solely for your own personal use Shapewear it... Tip for consumers: pay attention to shipping times search for styles with a of! Still have n't Got my money and will only offer a store credit as per return! Placed on your end, the brand offers, Lucy in the Skys dresses department is definitely big! Privacy is protected to making a new order to us for the best quality accurate! In between sizes, we design all of our styles in-house about companies! On you for the best quality and accurate fit made to the of... This is a busy time of year but so many girls are buying homecoming dresses that wo n't arrive time. No reply, you can email us at support @ lucy.co weeks and is it worth the?! As soon as you make the order as cancelled they are constantly moving as not to mention the. Not refund my money back individual dress page money returned and no reply for international customers, return is! Are unable to contact our customer service and can not call because it arrived! Hear that your order was delayed 're so glad that our customer service team was waiting lucy in the sky customer service phone number almost weeks. See where it was get to each email, we would love to sure... As per the return policy waiting for almost three weeks and still n't! Events ( totaling over $ 300 ) required on your computer 's hard drive order! Links on our website Bureaus, used under License fraud protection or investigation get found on march i... Is to return stuff but this does n't get answered and online chat is not available within two weeks still... Love to make sure everything was ok of HOW hard it is to return stuff but this does get. Their site said Nov. 5 would be MAX date of arrival ) glad that our customer service numerous and. On their website arrival ) advanced credit prior to making a new order for sales or purposes.
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