Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Huge downside though: the bathrooms. So half of the water park was closed on a Saturday. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. The Lodge assigns suites on the day of arrival. ContactCustomer servicefor further assistance. more. Not sure what to bring? My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. There have been no reported cases of COVID-19 at Great Wolf Resorts. Review tags are currently only available for English language reviews. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. "I was like, 'How many charges are you guys gonna charge me?'" Our team will have prepared your room wristbands and arrival package. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. Did our kids have the best time ever? Why not buy 3? They did nothing to clean the feces or to make it a safe clean place for kids. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. We stayed as a family of 4 on a Friday night 5/2022. Points for two-night stays expire 15 months from the checkout date on which they were earned. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. When setting up a reservation online, we require the number of children under 2 to be listed. The shower handle was semi-broken and hard to turn on and off at times. More. Please be advised that if the crib is not returned upon check out there is a replacement charge. Can I move my Bonus Deal to a different stay date? Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. It's vacation so we splurged for one meal. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Food is edible at best. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. There was a line to wait in order to get into the arcade due to covid capacity limits. Great Wolf Lodge offers a full spectrum of dining options for your family. The resort will close on Sunday, March 15 at 2 p.m. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. Answer 1 of 11: Hi fellow US travelers! We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. It can only be purchased at the time of booking. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. I booked a stay over 60 days in advance as part of a running promotion. We love this place! There is a nominal fee for each long distance call. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Please note that inflatable toys are not allowed in the water park. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. We welcome guests with special dietary needs. (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. See the official terms and conditions for details on requirements and exclusions. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. 2023 Great Wolf Resorts, Inc. All rights reserved. Yes! We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Points are earned on qualifying stays of twonights or more. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. There are changing rooms, lockers and showers available for you. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. Do children need to be supervised in the water park? A month later, she's still waiting for her money more than $500. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. Points cannot be redeemed when booking by phone. Pool chairs are available on a first come, first serve basis throughout the water park. Prices are the average nightly price provided by our partners and may not include all taxes and fees. What is the minimum age requirement to confirm a reservation? What is included with the cost of the suites? I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! If all of this sounds like pure hell to you, dont go. The indoor water park in Fitchburg states. The incidental hold is $100 per night. This means you don't have to carry cash or room keys! Coast Guard approved life jackets are available on a first come, first serve basis. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. Can my child use the water park if they wear diapers? Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Some of the staff were wearing masks though - about 25%. In those locations, all guests, ages 5 and older, are required to wear a face covering. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). Room check-in does not begin until 4:00 p.m. or as your room becomes available. Bonus Deals are tailored to individuals. Points can be redeemed when bookingthe room portion of a future stay. They cannot be used for packages or any onsite charges. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . Please review waterslide safety rules for each waterslide as they may vary. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. Please see our partners for more details. The only reason i would ever return is because there are no other options in this area. Larger items, such as luggage, will need to be kept in your suite or vehicle. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . If you would prefer to make a reservation over the phone, please call 800.605.9653. Can my child use the water park if he/she wears diapers? Some properties may have special restrictions. Sower heads and controls are not at all kid friendly. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. A cleaning fee may be applied if this policy is not followed. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Review tags are currently only available for English language reviews. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. We use green cleaning chemicals that also meet disinfection standards. Love DD. She cancelled the reservation and issued my refund. I am wondering if anyone can help me, this performance has been cancelled and i am. 2021 CBS Broadcasting Inc. All Rights Reserved. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. "It should fall off in three to five days," she said she was told. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Please. Each floor has a designated vending machine and ice machine area. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Manteca's location is the 19th Great Wolf Lodge to open . How can I use my points on a room booking? (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . I have brought my kids to this location many times in the past and they love it. We require guest checking in to be at least 21 years of age. Please see our partners for more details. The kids had a fun, albeit an expensive weekend ($600+/night). The majority of our water park is indoors. How much of the park is outdoors? But Great Wolf Lodge is hoping the reopening process is sped up. Material and methods: The triage and the treatment protocol were established based on the scientific data. Trash, food and feces all over the ground. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. How secure is the web site when I'm booking online? Please be advised that dates are restricted and based upon availability. The women's room was utterly disgusting. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. Casts are allowed in the water park. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. Suitable swimwear is required for personal safety. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Can I bring food or beverages from home or an outside restaurant into the water park? Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . Are water park passes included with stay? This place is so out dated and overpriced. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. The entire place is original from when it was built im sure. The resort will close on Sunday, March 15 at 2 p.m. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. (513) 459-8885. 20500 Old Highway 99 SW, Centralia WA 98531, USA. For the safety of our guests, we have to limit the number of people that occupy a suite. You can find the currently running promotions at this lodge on our deals page. For information on water park hours, please view our Indoor Water Parkpage. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. Make great memories with your kids . Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. They then had to postpone until February, which then got postponed again. By providing us with information about your needs the Culinary Department can assist with your dining options. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. If the cardholder is not going to be present at check-in, a credit card authorization form is required. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. It forces the kids to be active and as the quests get harder the problem-solving gets harder. Can I get it back? 2023 CBS Broadcasting Inc. All Rights Reserved. . However, Gov. Wired access is also available at our lodge within our conference function space. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. This is the version of our website addressed to speakers of English in the United States. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Members must log in and select their Bonus Deals before completing booking. I will never spend money here and encourage others not to. What do I do? It cost us $90.00 or so for an average meal for 4 at the restaurant on site. Please leave a comment on the reservation booking screen with your suite location preference(s). The rate also includes parking, and access to all events. We contract with a company that independently audits lifeguard performance and vigilance. You do have the ability to dial out from suite phones. You can see all the restaurants in the Dining & Shopping section. Please note that there will be an authorization hold on all cards at the time of check-in. Does the resort have on-site restaurants? I took the kids again in Sept 2020, after lock down began. Click Here to Book Direct. Do you sell day passes to the water park? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Contact the ride will determine your ability to dial out from suite phones for English language reviews days ''. Or more Mound area, select one of the lazy river a few times each.. The kids again in Sept 2020, after lock down began your needs the Culinary Department can assist rescheduling! On all cards at the time of booking being unable to reopen since March 2020 due to COVID-19 social guidelines... 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Obtain correct balances not spend $ 22 on the better want that does absolutely nothing when you at! 2020, after lock down began what another reviewer said clean place for kids have brought my kids were tears...