60% of Full Fare. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Did we mention it's free? Or take the cash back. West had declined travel insurance. Technically, no. US government now rates Hungary and Germany as Zone 4, " do not travel". I mostly agree with duquephart. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. So UnCruise did what most cruise lines and tour operators did after the outbreak. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. If you're closer to your sailing date, you may lose 75% or more of your fare. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. I had a cruise booked just before everything blew up for May 2021 with Avalon. And now they are mad because they are not going to use those vouchers. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). 6 months or more after filing a paper return. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. By Im retired. But six months later, UnCruise got back to West with a final decision. It makes sense that the company would charge more for a single traveler. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. The hotel must refund the money to the consumer's credit card. You know how the Inside Passage is a bucket-list cruise for some passengers? OK folks before you draw and quarter the OP, why not let the person respond. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. Returns>> Fast refund 100% Money Back Guarantee. All rights reserved (About Us). Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. 89-60. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. Interesting. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. And many travel service providers seem to be working to address concerns about upcoming trips. If you havent redeemed your certificate by December 2022, you may request a refund at that time. FCCs will be good for one year and can be applied to all 2021-2022 sailings. You pulled off a minor miracle, he says. They canceled my flight. Plus, we have insightful letters, insider tips, and more. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Viking should stand behind what their reps have promised. Youre probably better off pursuing a credit card dispute. Europe's Danube River is a frequent route for Viking River Cruises. 14 days or less. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. If his cruise line had to cancel, not so much. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Op said clearly they paid 14000$ for the cruise fare plus insurance. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. You should receive a full refund if a cruise line cancels, regardless of the reason. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Sears couldnt deliver my appliances. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. In her view, she'd given Viking an interest-free microloan for a year. Wilderness Explorer: April 18, 25; May 2. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. I want to give Viking the benefit of the doubt, but theyre not making it easy. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Even if your scheduled travel is months away, you might be weighing your options. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. LauraS Started June 21, 2021, By I am sure you recognize that COVID-19 has made everyday life more complicated. As of today, there is no response from the cruise line. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. Guests will have to pay full rate for new hotel/land tours. Why in the world would you rebook with them - giving them more time to fail? Had the OP waited for Viking to cancel, they would have received a full refund. I immediately asked Viking for a full refund and got a rejection. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. When a . You will be able to leave a comment after signing in, By When I made arrangements last Friday, it was the 1st of the month, and some things changed. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. 85% of Full Fare. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. But a named perils policy wouldnt have covered him. Now it wont refund my $3,606. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Then COVID hit and the trip had to be delayed. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Where's My Refund? When Viking cancels your cruise, you are entitled to a full cash refund. Did your reservation agent lie about or mislead on the terms of cancellation? you see that you are correct. Karin Price Mueller | NJ Advance Media for NJ.com. Vincent Liu, Los Altos Hills, California. I have wondered how such a scenario would be handled by the various companies, i.e. And now they are mad because they are not going to use those vouchers. But we are truly living in an unprecedented time. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. This was Iberia, the Med and Malta. Wondering if anyone else has had this experience with Viking. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. First, I do understand the bad position that events have thrust on them. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. The second cruise was on the Viking Sun which was sold. LauraS LauraS Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. Powered by Invision Community. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Also post #22 cites the procedure and due date tom request cash. We cant use future cruise credit because of our health.. The cost of a stopover is usually between $100 and $300. In early March, I asked Viking if the trip had been canceled, and it said no. (Viking River Cruises). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 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Travel service providers seem to be cancelled again both Viking & # x27 ; given. Not so much was told, sorry, it 'll take another 2 weeks using the COVID virus as Amazon.com!
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