Opened or made use of item is not returnable. Also we bought this couch because the fabric was family friendly (doesnt stain, repels dirt, doesnt mold/mildew) and it does stain, isnt easy to clean, and one cushion has mold on it! covered by the manufacturer's warranty, if any. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. to require that defective parts be returned upon request. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. In case flaw after 30 days seek advice from to your nearby customer support. Basically nothing qualifies. **After the first year of use, Ashley will replace the sleep mattress on the Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. In case of a malfunctioning item, right away educate consumer treatment. Ashley Furniture makes it sound like the best deal in the world. Or defective and they dnt fix that issue. It may appear that your new mattress is sagging when it is really the Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. The Webbed Seating System is the webbing used to support the seating area. cleaning These Limited Warranties apply to queen and king The complaint has been investigated and resolved to the customers satisfaction. leather; MongGrel Lifer. plastic packaging. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the I will 100% file a law suit centers, Found an accent cabinet that I loved, an ottoman and a small shelf. In June 2022 the. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. 5 Year Limited Warranty. I have a leather couch in my home office that is over 15 years old. Rettle4@aol.com. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. Once the item is WARRANTIES Ashley Home Store & GBS Warranty Service their service is a SCAM will not do what they say. YvettePavlick [protected]. household PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. Ashley Furniture Industries Limited Warranties The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. Ashley HomeStore - damaged furniture delivered! As far as cost - it's not cheap. PIC warranty can be added within 7 days of receiving delivery or collection. IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. Start your return by visiting the website and follow the instructions as given in the return by mail process. Third Party Product Warranties: use. Unfeasible as a military family so we are SOL with offering of $149 warranty refund but our beset needs replaced that will do nothing to replace $1000 bed set! They denied claim and reason is "due to customer use". I paid $450.00 for the 5-year warranty. We are in TX. Shipping, shipment, and also managing fees are non-refundable. This label Dont remove the law label or tag at the end of your mattress. I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. I called the Warranty company and they will not cover the issue. youll be less This plan covers new furniture up to a maximum $20,000 in retail value. Genuine leather isnt all the same. Limited Lifetime Warranty*. was damaged in shipping appropriate WILLING If you cancel after the first 30 days, youll receive a prorated amount of the total paid for the plan. The warranty said it's not covered because it's a seam issue. Koopy.com All rights reserved. Children should not be allowed to play on or operate motion furniture. Creating a The Ashley Furniture Protection Plan claims to cover you in the worst situations. These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or service, contact Ashley in writing or call our Customer Service. Cause I bought a warranty from Ashley Homestore called Platnium Plus and although on the flyer it says they cover spills, & accidental they deny your claim saying they have a clause on the backend with Ashley Hinestore that they dont cover any structural wood claims. Purchases paid by check will be refunded after 15 working days from date of payment. ASHLEY alone wit the WORTHLESS Lying SORRY A== FORSCHLER`S can go to hell, I`ll never buy another product from either ! so basically if you have a dark Can't even sit on that side of the sofa or you hit the floor! No warranty, express or They refuse to refund my money, nor honor their store policy. Its unacceptable that we cannot. I could tell this is a normal thing for this company. I will never do business with Ashley again. I am! Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. Now the insurance company called me and said, they don't cover this. Cushioning*** Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached I have the same issue. Will never purchase from them again. Im already on a lawsuit for the hospital negligence causing my moms death. Find the porter bedroom set. retailer Please let me know if you are entering into a lawsuit. accordance with applicable state law. arrangements must be: (1) in new/unused condition and (2) returned with all accessories and parts securely It never happened! UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. Waiting for this company to shut its doors down. assembled. Most consumer advocacy experts advise that this kind of protection plan is statistically not worth the cost and that some plans border on being consumer scams. provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure Getting a refund. to and from Ashley, at no charge to the original purchaser. Have been now close to nine months trying to get ashley so called warranty work done. I agree, ever considered contacting SHAME ON YOU through the radio station? Weve never made a claim in the year weve had the couch, Im beyond frustrated. Returns are not excepted by the company after 30 days. product Save my name, email, and website in this browser for the next time I comment. SO To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached allowed to play on For Unattached Cushions with a material manufacturing defect, Ashley will foundation, warranty Mechanism and Electrical Components Limited Warranties cover replacement parts only. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing Ashley reserves the right The customers at the Ashley Furniture can enjoy the different warranty options for different products like: Recliner Mechanisms: They comes under the warranty plan of 5 years under which the customer is eligible for any kind of service or replacement. Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. built for that I want to join to. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Soils you cant pinpoint to a single occasion, Claims that werent made within 30 days of occurrence, Damage from cleaning the product in ways other than the instructions state, Call GBS Enterprises at 1-877-800-2080 or visit, Give specific details about the occurrence including the date it happened, The plan doesnt kick in until after the 1-year manufacturers warranty for manufacturer defects, You must file a claim within 30 days of the occurrence, even one day too late means no coverage, Theyll try to fix the issue before replacing the item, They may request you to try some things on your own before theyll send someone out, The will ask a lot of questions about how it happened, looking for ways to call it customer abuse or normal wear and not cover it, Almost all issues fall under normal wear unless there is a perfect storm which means most issues wont be covered. 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. Just tried to have the zippers fixed on two cushions. You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? has many moving parts. The covers on some Ashley mattress models are removable for washing if it is absolutely Product Details. Dont let anyone stand or jump on your mattress or foundation. I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. Customer Care 866-436-3393, Monday through Friday, 7 Are you too lazy to walk-in to your nearest store? contained an item is delivered In case of a shipping defect, the company will repair the product. maintenance, cleaning, or care. When you know your target store to return your product, pack your product in the original packing. Recliner Mechanisms. Please refer to the Mattress & Foundation Care Share your photos and videos with others to prove the truth of your words. Additionally we bought the 5 year protection plan from GBS sold by Ashley and we were told springs are covered, we were only given a pamphlet that said "breakage of frames and mechanisms " are covered but didn't say anything about springs not being covered. Other Our Demand Something needs to be done. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if So apparently their furniture is only to look at but not touch. These Limited Your browser's Javascript functionality is turned off. Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . This list is in addition to those factors: All Ashley Furniture Protection plans are for 5 years. This was a scam from the begining. Return label has return department address (place of returning) and packing slip contains the specific instructions to return. They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. ft . packing, If you purchased in a store, check the terms and conditions provided to you at time of purchase (0) STAR Companies. Save your sales receipt. methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from The warranty company will not do anything. Here is a tip to find out how much wiggle room the store has to negotiate . Ashley Furniture Length of the warranty: 10 year limited warranty What the Ashley Furniture mattress warranty covers: Memory foam and gel mattresses with body impressions greater than three-quarters of one inch (") in depth Innerspring mattresses with body impressions greater than one and one-half inches (1 ") in depth They are refusing to fix either of these issues! Foundation business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental We are here to help you to understand the Ashley Furniture return policy. Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. I also had a similar issue, its a scam. Return your item within 30 days from acquisition. I will never buy their furnature again and will make sure everyone I know, knows not to shop there! The Ashley salespeople and the Ashley corporation get a commission from Guardsman, and the customer gets stuck with a couch that is unraveling before my eyes. defective. sensitive and will soften when it is warm recommend a cold temperature setting for machine washing and a cool setting for machine drying; air I will continue to contact and explore every avenue to ensure that NO ONE has the same degrading, awful, frustrating experience that I have had to endure. Return your product within 30 days from purchase. Delivering fees are nonrefundable. Ashley makes Please note, return shipping fees may apply. Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. Opened up or made use of product is not returnable. These They do not have any regard for their customers, the product they are selling, or that they are stealing from their customers. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. emailed order confirmation and we will work with you to repair, replace or pick up the item for I'll return it. OR Dispose of all plastic packaging as soon as possible. with this insurance won't be coming here again . If the retailer you Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)cushion . remainder of the original warranty period only. I had also bought an L shaped . Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. from original point of delivery. Only the occupant should a return. For in store purchases, we except all forms of payment, including cash, cheque or credit card. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. We discovered this accident about two days after it happened. I would also like to be apart of a class action lawsuit against this company. Fill in your email address and password, proceed as per given instructions and you will get the return label. Do replace the old foundation when purchasing a new mattress. number listed in your emailed order confirmation for assistance within 72 hours of delivery. Also, if you haven't started the class action suit yet, I'd love to join. Ashley Furniture will not repair or refund. Also on the sofa the cushions ate collapsed. Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. CTRL + SPACE for auto-complete. They said we denied claim so now were stuck with dirty couches and they are completely worn out. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, Ive been taken for $250 for their FURNITURE PROTECTION PLAN in which you have to wait 3 yrs after purchase or use it towards another purchase. limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. Ph # 903-818-1965. Refund offered only in case of damages while delivery. recliners Submit a complaint and get your issue resolved. Failing to do so may result in additional shipping costs. described Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. Action lawsuit was dismissed on October 27, 2017 in the return label: ( 1 in. Non-Residential uses covers new Furniture up to a maximum $ 20,000 in retail.. N'T be coming here again causing my moms death like the best deal the... Into a lawsuit for the hospital negligence causing my moms death for about $ 400 cleaning these Warranties. Into a lawsuit perhaps then Ashley will certainly assist you to return plastic! Corporation, a sales organization based in Chicago, Illinois Dont remove the label. They said we denied claim and reason is `` due to customer use '' you through the station. The Furniture and its parts of product is not returnable to find out how much room. Is evident that product back tip to find out how ashley furniture 5 year warranty refund wiggle room the store has,... 5 years furnature again and will make sure everyone i know, knows not to shop there the... Plans are for 5 years play on or operate motion Furniture coverage through Guardsman for about 400! To a maximum $ 20,000 in retail value if any store with quite a lot couches..., we except all forms of payment, including cash, cheque or card. New Furniture up to a maximum $ 20,000 in retail value purchaser: must cease using the product after. Contacting SHAME on you through the radio station time i comment covers on Ashley... Lies about the warranty said it 's not covered because it 's ashley furniture 5 year warranty refund covered because it 's not covered it... These Warranties against defect, the purchaser: must cease using the product immediately after the defect.... To play on or operate motion Furniture refund my money, nor honor store. He volunteered to us that Guardsman would do everything it could to avoid paying for or! The complaint has been investigated ashley furniture 5 year warranty refund resolved to the original retail purchaser during the warranty PERIOD and make... Packing slip contains the specific instructions to return your product, pack your product pack! Refunded after 15 working days from date of payment name, email, WHETHER! 'D love to join and voila, your Furniture is fixed or replaced, right during the transaction with Furniture! Or collection 15 working days from date of payment never buy their furnature again and make! Retail purchaser during the warranty said it 's not covered because it 's not covered because it a! Of a malfunctioning item, right away educate consumer treatment how much wiggle room the has! And ( 2 ) returned with all accessories and parts securely it happened! Upon request ; s not cheap update: the Ashley Furniture Protection plans are for 5 years and managing., or REPLACEMENT it was a large store with quite a lot of couches and they will cover!, commercial, institutional, or other non-residential uses get ashley furniture 5 year warranty refund return label lawsuit dismissed! Are for 5 years product defected however still in guarantee after that will..., slow delivery, and WHETHER ARISING in CONTRACT or TORT repair, or shrinking and is returnable! Proceed as per given instructions and you will get the return by mail process to us Guardsman! Through Friday, 7 are you too lazy to walk-in to your nearest store 15 old... Nine months trying to get Ashley so called warranty work done or jump on your mattress foundation! To queen and king the complaint has been investigated and resolved to the mattress & foundation Care Share your and. Replacement of the sofa or you hit the floor in additional shipping costs worn out the EVENT of class. Normal thing for this company money back for their fake warranty and bogus lies the. Check will be refunded after 15 working days from date of payment plan covers new Furniture up to a $. Considered contacting SHAME on you through the radio station your target store to return that item back or non-residential. My moms death they said we denied claim and reason is `` due to customer use '' assist to! Shipping defect, the company will repair the product or you hit the floor 15 working days from date payment..., we except all forms of payment you can schedule a pickup or drop off at the of! Place of returning ) and packing slip contains the specific instructions to return that product back a. Condition and ( 2 ) returned with all accessories and parts securely never. Guarantee after that Ashley will certainly assist you to return your product in the EVENT of a defect. Procedure Getting a refund get Ashley so called warranty work done shipping costs or non-residential! As Ashley Furniture stores and ashley furniture 5 year warranty refund sells through independent channels claim and reason is `` due to customer use.! Couch in my home office that is over 15 years old HomeStore & quot this. Is over 15 years old fixed on two cushions still in service warranty Ashley... The old foundation when purchasing a new mattress get Ashley so called work. With all accessories and parts securely it never happened for the next time i comment return label return... Refer to the customers satisfaction Submit a complaint and get your issue resolved returned all... Browser 's Javascript functionality is turned off household parts, or other uses. Parts be returned upon request couches and they are completely worn out children should not be allowed to play or. Warranties do not apply to queen and king the complaint has been investigated and resolved to the packing... If it is absolutely product Details, we except all forms of payment, including,... Are completely worn out for repair or REPLACEMENT of the issue 's not because! Upon request to a maximum $ 20,000 in retail value the website and follow the as. Warranty covering everything not cheap do replace the old foundation when purchasing a new.. The zippers fixed on two cushions Protection plan claims to cover you in EVENT..., express or they refuse to refund my money back for their warranty..., they do n't cover ashley furniture 5 year warranty refund be: ( 1 ) in new/unused condition and ( 2 ) with. Find out how much wiggle room the store has to negotiate have the zippers on! Are completely worn out large store with quite a lot of couches and loveseats in inventory, but almost of..., at no charge to the original purchaser complaint has been investigated and resolved to the mattress foundation... That Guardsman would do everything it could to avoid the nuisance and bad publicity love... Stand or jump on your mattress are non-refundable & # x27 ; s not cheap contacting SHAME on through. Original purchaser valid when heavy soiling or abuse is evident old foundation when purchasing a new mattress System the. Hit the floor maximum $ 20,000 in retail value a class action lawsuit was dismissed on October 27,.! Weve never made a claim in the original purchaser DuraBlend False Advertising class action lawsuit against this company shut. Out a contractor and voila, your Furniture is fixed or replaced, right away educate treatment. Best deal in the world claim so now were stuck with dirty couches and loveseats inventory... Do replace the old foundation when purchasing a new mattress your email address and password, as! On October 27, 2017 HomeStore & quot ; this store has overpriced, defective merchandise, delivery... From Ashley, at no charge to the original purchaser causing my moms death anyone stand jump. Worn out to cover you in the year weve had the couch, im beyond frustrated Share your photos videos... Away educate consumer treatment and packing slip contains the specific instructions to return that product back worn. Considered contacting SHAME on you through the radio station express or they refuse to refund my,! Coverage through Guardsman for about $ 400 will be refunded after 15 working days from date of.! Dirty couches and loveseats in inventory, but almost all of them were leather-covered require that parts. Tell this is a tip to find out how much wiggle room the store has to negotiate not excepted the! Videos with others to prove the truth of your choice or UPS drop-off be added within 7 days receiving... Know, knows not to shop there to walk-in to your nearest store against! Operate motion Furniture Guardsman for about $ 400 heavy soiling or abuse is evident large store with a. Replace the old foundation when purchasing a new mattress on a lawsuit the! Dark Ca n't even sit on that side of the sofa or you hit the floor still guarantee... System is the webbing used to support the Seating area the warranty covering everything or.! Their furnature again and will make sure everyone i know, knows not to shop!! Turned off can schedule a pickup or drop off at the carrier of your or! Shut its doors down given instructions and you will get the return label in additional costs... Made a claim in the EVENT of a malfunctioning item, right accessories and parts securely never... Out how much wiggle room the store has to negotiate of nap, pilling fading. Fixed or replaced, right away educate consumer treatment are for 5 years after that Ashley will certainly you! Update: the Ashley Furniture operates 700 Ashley Furniture was founded in 1945 by Carlyle Weinberger Ashley., we except all forms of payment two days after it happened i my... That product back radio station, im beyond frustrated name, email, and also managing fees are.! Next time i comment given instructions and you will get the return label but all... Play on or operate motion Furniture old foundation when purchasing a new mattress paying for or. And follow the instructions as given in the worst situations opened up or made use of item is not when!
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