When writing a check (BEWARE IN DOING THIS), she had us sign an electronic "receipt" which listed the books and also a monthly subscription. Each time, we reached out to the student dealer and asked them to contact the consumer. As such, Southwestern is subject to the laws of the State of Tennessee. of the Year finalist. Our company has no record of being contacted to cancel the membership until now. package to prepare students for achieving their educational goals; the book and the Southwestern attempts to be accurate in its descriptions of Products and Services. ", Thaddeus T. Wert, M.Ed. The payment schedule on the contract shows a payment scheduled for the 27th of each month July through December.By not having funds available this month, the contract could be considered to already be altered by the consumer, as payment for that month was unable to be collected. 54 talking about this. Pricing is subject to change without notice. Submitting a response indicates a willingness to work with customers to make things right. ", Benita G. Bruster, Ph.D., Associate Professor of Reading and Literacy, Austin Peay of the Year finalist. On the receipt/"CONTRACT", they indicate that a final step is required to authorize subscription; with multiple steps they created a conditional agreement. descriptions, and explanations. Go to your subscriptions. You agree to pay all fees, shipping charges, and taxes, if applicable. I would like to receive a refund for my order. I am willing to mail the book I have in my possession to your business if a prepaid label is sent to me via postal service or email. How do I unsubscribe from Skwids? Southwestern Advantage publishes and markets educational books, software, and subscription websites. 5 on 4.5 is a very common designation for a trailer, Simply use simple trigonometric or geometric analysis to determine the height of a structure without having to leave the ground. That is a breach of your contract and because your company and "dealer" have decided to act without my consent. The student worked selling the products door-to-door through both cold-calling and referral methods. If, for some reason, your payment information is found to be in error and is later corrected, you will be charged in the next billing cycle for backdated charges at Southwesterns discretion. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Unless otherwise noted, all content on the Websites is subject to intellectual-property rights including copyrights and trademarks held or licensed by Southwestern. When you place an order for Products or Services through the Websites, you will be asked to supply certain information applicable to such order, including, without limitation, credit card and other information. The book payments were set up to be in four parts on scheduled dates (as per the contract attached). PreschoolGrade 1 Kick-start education with dynamic activities that spark an early interest in learning with Skwids. Southwestern Advantage Response According to research, the independent student dealers contract with the consumer does include an online subscription that costs $19.95 per month. All content included or available on the Websites, including website design, text, graphics, files, interfaces, drawings, illustrations, images, photographs, video clips, music and sounds, and/or other materials (the Website Content or Content) and the selection and arrangements thereof, and all source code, object code, trade dress, trademarks, service marks and copyrighted materials used at the Websites and the selection and arrangements thereof, are the property of Southwestern/Great American, Inc. and ts related entities, including Southwestern Advantage, Inc., and/or their assigns and licensors, whichever is applicable, (Southwestern or us) unless otherwise indicated. Attached is a screen shot of the payment history for this order. The price was for $584.25, as seen on the attached contract/order form/receipt. You can cancel your Shoppers Advantage membership by calling 1-800-526-4848 and asking to speak with a representative. You will be able to access the online Products and Services during any remaining subscription cancellation periods. Check your subscriptions & their billing dates. The pages look great. Discover Dont waste your time, let RocketMoney cancel your subscription for you. People are self-employed businessmen, according to the model. This is not an acceptable business practice and your company and "dealers" have no right to do so. Systematic retrieval of data or other Website Content from these Websites to create or compile, directly or indirectly, a collection, compilation, database or directory without express prior written permission from Southwestern is prohibited. Southwestern is not liable to you for any loss or damage of any sort incurred as a result of your dealings with any third party or their website. Tap your name. On August of 2022 we bought a package of books for our kids with southwest advantage ,we got the starter of what books the student had witch was 6 books with the rest of the book that would come out to be 20 some books would be sent when the books where paid for at 37:00 dollars every 2 weeks till paid off at the sum of $584.25 and still no books and they are still taking payments . You understand that any such information will be treated by Southwestern in the manner described in its Privacy Policy. Advertise or offer to sell or buy any goods or services, or to solicit funds; Publish, post, transmit, distribute or disseminate any content, material or information that is inappropriate, profane, defamatory, obscene, vulgar, pornographic, lewd, filthy, excessively violent, indecent, harassing, threatening, abusive, invasive of privacy or publicity rights or otherwise objectionable; Publish, post or transmit any material or information, including images or photographs, that are made available through the Websites in any manner that infringes any copyright, trademark, patent, trade secret, moral right or other intellectual property, personal, contractual, proprietary or other third-party right of Southwestern or any third party; Publish, post or transmit material the licensed use by Southwestern would result in Southwestern having any obligation or liability to any party; Publish, post or transmit any material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation; Interfere with any other partys use and enjoyment of the Websites, e.g., by providing links or files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of anothers computer or property of another; Restrict or inhibit any other user from using and enjoying the Communication Services or Websites or violate any code of conduct or other guidelines that may be applicable for any particular Service; Harvest or otherwise collect information about others, or post material that includes personal information such as messages that identify phone numbers, social security numbers, account numbers, addresses, or employer references; Publish, post or transmit material that contains a formula, instruction, or advice that could cause harm or injury; Attempt to gain unauthorized access to any computer systems or networks connected to any Southwestern Company server or to any of the Websites through hacking, password mining or any other means, or from using the Websites to facilitate mail abuse or unsolicited email of any type (spam); Publish, post or transmit material that could damage, disable, overburden, or impair any Website; Violate any applicable state, federal, or international laws, regulations, or other government requirements; or. Southwestern does not guarantee that it will edit or delete User Content. Southwestern may revise and discontinue its Products and/or Services at any time. They had said only the salesperson could adjust the order and they did not work with them directly. Well guide you through the process. I compared the topics and chapters to our U.S. history book, and they matched up very well." The rights granted by you hereunder may not be terminated, revoked or rescinded and are not subject to reversion. I placed an order with a woman going door to door in June. Except as expressly provided herein, no license to use or reproduce the Website Content is given to you and all intellectual-property rights therein are expressly reserved. Southwestern makes no warranties or representations whatsoever with regard to any product provided or offered by any vendor or other third party, and you acknowledge that any reliance on representations and warranties provided by any vendor or other third party shall be at your own risk. If you are using Windows Vista, please update to IE 9. The main product, Southwestern Advantage, is a series of educational reference books targeted to school-age children. The grand total I need a refund for is $179.51. If a Product offered by Southwestern is not as described, your sole remedy is to return it in unused condition. Learn More Get the App If you are using Windows 7 or Windows 8, please update to IE 11. I have not at any time agreed to the change of the order. Southwestern Advantage ("SW Advantage") knowingly misrepresented their "contract" when selling a set of educational books via a contracted employee (college student) door to door. Considering you have demonstrated the ability for your company or your "dealers, agents, contractors or otherwise" to alter the order at any time, it should be no problem to refund me immediately for the books I have not received and refund me for the book I do have after you receive it in return. You might need to scroll down to find the Cancel Subscription button. There is no specific language in the contract that says that my order maybe be altered or changed due to this situation or anything else you are trying to justify by saying I missed payment. Thinking that was enough to get a response, I waited another month before calling again as I had not been contacted yet. that are this organized and easy to navigate. We listened as this person showcased a series of books she recommended for home-schooling during the summer break. SW Advantage is perfectly positioned to meet you right where you are with our lineup of remarkable services that ensure you accomplish all your dreams and still leave a timeless legacy one greater than 10 sons. Note that complaint text that is displayed might not represent all complaints filed with BBB. You agree to indemnify and hold Southwestern and its parents, subsidiaries, affiliates, members, officers, directors, employees, agents, representatives, sponsors and service providers harmless from any claim, demand, liability, loss, damages, or cause of action, including reasonable attorneys fees and costs, made by any third party due to or arising out of your breach of the warranties and representations herein, your use of the Websites, the violation of these TOU, or infringement by you, or other user of the Websites using your computer, of any intellectual property or any other right of any person or entity. Tracking number 1Z3X77880311571290. The request was after the Federal three-day cooling off period,which as a third party to the sale, we were unable to cancel. The Websites may include links to other sites on the Internet that are owned, operated, and/or maintained by online merchants and other third parties or advertisements by third parties. The Websites may contain forums, calendars, and/or other message or communication facilities designed to communicate with you and other members (Communication Services). Most significant components of the order offered by Southwestern is subject to reversion held or licensed by is... Privacy Policy Southwestern is subject to the change of the order and they did not work with them.! Could adjust the order order and they matched up very well. acceptable business practice and your company ``... $ 584.25, as seen on the websites is subject to reversion were set up to be four. Again as i had not been contacted yet text that is displayed might not represent all filed... 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