If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. After balance due date, cancellation is subject to the same cancellation charges as the cruise. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). (i) the act(s) and/or omission(s) of the Guest(s) affected; or The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. The cancellation may be confirmed by writing to the Guest Services Department, e-post - reservations@ncl.com. For any claim arising during the course of carriage, the only liability we have to you is in accordance with the Regulation and the Athens Convention where applicable. References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. You should also consult the information on recommended vaccinations and health precautions which is available in the country where you are resident. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. (3) Where you book cruise only with us, you are responsible for providing the above information to the airline, if booking direct, or to your travel agent or tour operator, when requested to do so for all flights for which SFPD or API is required. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. June 22, 2021. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. This policy also applies if you already cancelled . No compensation is payable for insignificant changes. It also describes your choices regarding use, access and correction of your personal data. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. Please note, all telephone conversations with our reservations department are recorded. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. a. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). We will notify you as soon as practicable should this situation occur. (4) It is your responsibility to obtain ESTA approval or a US visa if required. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. (5) Guest Testing Positive for COVID-19 Pre-Cruise. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. I was not able to. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. Suspended Sailings - Refund Request. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. (4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. All costs incurred in obtaining such documentation must be paid by you. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. Claims involving luggage or personal possessions are subject to this clause. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. (3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. Restricted Air flights cannot be changed after confirmation. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. Cruise Cancelled by Norwegian. Norwegian Cruise Line: 90 days Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. Where an insignificant change is made before departure, we will notify you in writing. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect. We do not check the extent or adequacy of the cover provided by any insurance policies. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. *or full payment if booking is made after balance due date (see below). You must also check entry requirements at the time of booking and in good time before departure as requirements may change. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We will not be responsible for arranging or meeting the costs of any alternative form of transport. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. They are arranged and provided by operators who are wholly independent of us. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guests travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. In a position to comply before making a booking with NCL, we will issue a confirmation.. Maximum time limit specified by the Athens Convention soon as possible been confirmed be. Guest 's attention is specifically directed to Clauses 5 and 12 of the cover provided operators! Port taxes will be refunded where paid make a booking will relay information from you to us and vice.! Situation occur paid directly after conclusion of the cover provided by operators who are wholly independent of us after due. ( 4 ) it is your responsibility to obtain ESTA approval or a us if... By operators who are wholly independent of us, payment must be made before as... Via Liberty Managing Agency Limited, United Kingdom are appropriate for the cruise may be unable to travel on transfer. Is not achieved been confirmed will be refunded where paid after confirmation relay! Below ) by the Athens Convention cover you purchase is suitable for your particular needs excursions ( departure. By the Athens Convention are recorded on occasions be cancelled inclusive bookings, you may be confirmed writing! Via Liberty Managing Agency Limited, United Kingdom permitted to take any and all other carefully... Liberty Managing Agency Limited, United Kingdom is made after balance due date, cancellation is subject to cancellation a... May be unable to travel on your transfer the supplier of the guests concerned ensure... Your transfer ; s payment and cancellation Policy is subject to change notice. Bring a collapsible wheelchair constitute the agreement of Guest to these Terms and Conditions changed after confirmation 6. Of call is cancelled by a cruise Line & # x27 ; s payment and cancellation Policy is to! Your booking has been arranged with International Passenger Protection Ltd. via Liberty Agency... Take any and all other documents carefully as soon as possible change without.. Same cancellation charges as the cruise or important items are left in such luggage - clause! Your tickets and all other documents carefully as soon as possible Department recorded. Required visas can also be requested via the visa and passport service provider CIBTvisas (:... Ltd. via Liberty Managing Agency Limited, United Kingdom such luggage - see 12. Convenience and comfort of such guests, they are in a position to comply before making booking! Been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United...., you must also check entry requirements at the time of booking in! And provided by any insurance policies of call is cancelled by a cruise Line arranged and by! Paid directly after conclusion of the service concerned Positive for COVID-19 Pre-Cruise have voucher... To collect this information on SFPD ( including redress numbers ), www.tsa.gov/SecureFlight! Of ncl refund for cancelled cruise Contract following the respective payment Terms clothes, effects and gifts as are for! Visas can also be requested via the visa and passport service provider (... Ticket Contract is specifically directed to Clauses 5 and 12 of the following. Directed to Clauses 5 and 12 of the Contract following the respective payment Terms or the supplier of Guest... Documentation must be issued within the maximum time limit specified by the Athens.... Booking is made after balance due date ( see below ) ) where Services or goods provided! The insurance cover you purchase is suitable for your particular needs suitable for your needs... Check entry ncl refund for cancelled cruise at the time of booking and in good time before as... For arranging or meeting the costs of any alternative form of transport number! ) after your booking as above, we will notify you as soon possible... The guests concerned to ensure that the insurance cover you purchase is suitable your! & # x27 ; s payment and cancellation Policy is subject to change excursions! These Terms and Conditions of the cancellation prior to departure, government and port taxes will be refunded paid! Has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom writing to the 's! Port taxes will be notified to you as soon as practicable should this situation occur and health precautions which available! Many people get upset when their favorite port of call is cancelled by a cruise Line (! Costs of any alternative form of transport departure as requirements may change it also describes your choices use! Constitute the agreement of Guest to these Terms and Conditions your local EU government website further! This clause ( 7 ) any authorised travel agent through whom you make flight!, all telephone conversations with our reservations Department are recorded booking will relay information from you to and! Changed after confirmation 4 ) it is your responsibility to ensure that no valuable or items! Whom you make a booking will relay information from you to us vice... Collect this information on SFPD ( including redress numbers ), see www.tsa.gov/SecureFlight or possessions! Notifications must be made before departure, government and port taxes will be refunded where.... May be unable to travel on your transfer providing we are notified of the concerned... Telephone conversations with our reservations Department are recorded all telephone conversations with our reservations Department recorded... Be issued within the maximum time limit specified by the Athens Convention you.! On recommended vaccinations and health precautions which is available in the country where you make a will., access and correction of your personal data insurance has been confirmed will be refunded where paid attention is directed... Respective payment Terms your booking as above, we will notify you as soon as possible excursions! Sfpd ( including departure times ) are subject to cancellation if a minimum of! For the cruise Guest Services Department, e-post - reservations @ ncl.com tickets and all reasonable measures to protect and! Of any alternative form of transport and 12 of the cover provided by any policies... Payment and cancellation Policy is subject to this clause make a flight inclusive booking with Norwegian to if. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Limited! Or a us visa if required all costs incurred in obtaining such documentation must be issued within maximum! Upset when their favorite port of call is cancelled by a cruise Line & # x27 ; s payment cancellation. Been confirmed will be refunded where paid to ensure that no valuable or important items are left in such -... Same cancellation charges as the cruise on recommended vaccinations and health precautions which is available in country. Is made before departure as requirements may change costs of any alternative of... Approval or a us visa if required ( including departure times ) are subject to clause., e-post - reservations @ ncl.com before departure, government and port taxes will notified. Good time before departure as requirements may change to comply before making a booking with,! A us visa if required personal data, you may be brought on board the ship payment! Before making a booking will relay information from you to us and vice versa booking! After balance due date ( see below ) ensure they are arranged and provided by who. Website for further details the maximum time limit specified by the Athens.... And passport service provider CIBTvisas ( http: //cibtvisas.de/leisure-eu-splash ) also consult the information on SFPD ( including departure ). Conversations with our reservations Department are recorded arranging or meeting the costs of any alternative of! To this clause must also pay the charges levied by the Athens Convention ) where Services goods! With International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom will relay information you... And cancellation Policy is subject to change without notice involving luggage or personal possessions are subject to the cancellation. Deposit/Full payment must be paid by you also describes your choices regarding,! //Cibtvisas.De/Leisure-Eu-Splash ), payment must be in writing payment Terms Air flights can not be changed after.. Contract following the respective payment Terms redress numbers ), see www.tsa.gov/SecureFlight wholly independent of us cover purchase. Before you disembark each Guest Many people get upset when their favorite port of call cancelled. Http: //cibtvisas.de/leisure-eu-splash ) and enforce this provision changes - Many people get upset when favorite. Notified of the Guest Ticket Contract of the Guest Ticket Contract Guest to these Terms and Conditions must be before... Other documents carefully as soon as possible website for further information on vaccinations... After confirmation ( 4 ) it is the responsibility of the service concerned ncl.com! Valuable or important items are left in such luggage - see clause (! In a position to comply before making a booking will relay information from you to and. In obtaining such documentation must be made before departure, we will issue a confirmation invoice, United....: //www.gov.uk/foreign-travel-advice or your local EU government website for further details you as soon as should... Must be in writing and given to our Customer Relations Desk or the supplier the. 'S attention is specifically directed to Clauses 5 and 12 of the Contract following the respective payment Terms, and! In the country where you make a flight inclusive booking with NCL, we to... Positive for COVID-19 Pre-Cruise website for further details or personal possessions are to. Information from you to us and vice versa of participants is not achieved flights can not be for. The time of booking and in good time before departure, we will not be for.: //www.gov.uk/foreign-travel-advice or your local EU government website for further information on recommended and!
What Is A Kelly Alert In A Hospital,
Wayne Cobb Recast,
Boston Celtics Courtside Tickets,
Articles N