$600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Etc. Plus Your Points is back! CEO Approval. Press J to jump to the feed. 2023 Enterprise Holdings, Inc. All Rights Reserved. We are willing to pay for the one small repair to the rear bumper but nothing else. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. You would have remembered signing that document, wouldnt you? The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Renter will pay for all loss or damage over $3,000. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Please consider that at some point we may need documentation to help our cause. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Separately, you also contacted the police and filed a report. The company left an official comment on this complaint. Go someone where else if you want to RENT a car! Your credit card would be charged 120% of the rental charge plus $200. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. CBC's Go Public investigated the clause in most rental . The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Which is it #enterpriserentacar #nationalrentacar. Fort Collins, Colorado Area. Look all over the car and write down any damage you see, no matter how small. I write a detailed email of what Ive been going through, since April. Called Enterprise and nobody knows anything about it. More than half are about the product or service. I just had Enterprise do the same thing in PA. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Recommend. We are following up with the company for a possible resolution. She was huffing and puffing. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . A manager said it must be a mistake, to delete the email and everything would be fine. 6300 E 37th St N. Bel Aire, KS 67220-1999. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Company reviews. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. We offer exotic vehicles in certain locations as well. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Update: (Back in April I rented a vehicle with Enterprise. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Sarah Baker, Culpeper, Virginia. The complaint has been investigated and resolved to the customers satisfaction. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Was this insurance fraud, as you suspect? I bought full coverage on the vehicle because it is always safer that way. Brought the car back, no issues. Save time, money and reduce the stress of your commute. However, it fooled her and she was on the phone in a flash. Talk to us. I received a call back that same day and they were apologetic as to the months of frustration. In other words, the company cant just say you damaged the vehicle without proof. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Get help with billing, Enterprise Plus, Reservations and more. We are not out to unfairly charge people. I drive to Enterprise, speak with the Branch Manger, he brushes me off. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. 5. Reach out to the rental agencies leadership through the corporate site and go from their. So somethings not right here. Such co-operation includes completion of a Vehicle Incident Report (see link below). The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. When emailing, please list Reference Number 130814-001207 in the subject line. From the moment I checked in to the time I got my rental, I was . 4. Enter all 8 digits (including leading zeros). FYI: This scam is still going on. I rented a vehicle in Columbus, Ga. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Check with the Enterprise location you are renting from for details. Cushy Desk Job. Purchase cars from the largest rental fleet in North America. Create an account to follow your favorite communities and start taking part in conversations. OP mentioned in another comment that they aren't the renter. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. You would have remembered signing that document, wouldn't. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Dr. Steve Gibson Questions before, during or after your rental? Will I need a deposit? Enterprise Holdings opened an investigation then closed it. Read more. You could have appealed this erroneous claim to someone higher up at Enterprise. Contact Information. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents But the bottom line is: I did not damage the car. Yes. Called Enterprise, and they have no information. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. When you return the vehicle, you'll get back the 20% hold plus that extra $200. Enterprises damage claim looked a little suspicious. Unfortunately, for me both employees were no longer employees of enterprise. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. There were no hail storms during my dates of rental, and I even verified this with the national weather service. Don't delay! To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. is the chief advocacy officer for Elliott Advocacy. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Enterprise will make a FALSE Claim against you and blame it on You! With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. They're awesome! Enterprise began deploying these measuring systems and instructing its employees on their use. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. The company`s registered agent is C T CORPORATION SYSTEM . I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. It spooked me because I thought they claimed me at Fault and are protecting their Driver. My insurance company calls me asking what accident I was involved in. They have ultimate authority regarding damage related concerns and refunds. I got that email this morning. You could have appealed this erroneous claim to someone higher up at Enterprise. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Can I rent a different vehicle class than I reserved? Hello fellow travelers. It is alarming to see so many responding to this post! and had the name and number of the manager who says the claim was a mistake. The next day I called and I was told that everything checked CLEAR. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Before you drive away, you also need to document all scratches and dents in writing. Standard letter. 2 months later I received the lovely letter from DRU. The only repair that was completed to the vehicle was to the rear bumper. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Thank you in advance for your cooperation. They called my insurance saying I was driving their vehicle. They dropped a car off to my home with no walk thru. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. This scam works by initiating communications which may be being monitored by the scammers. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Normal rental qualifications will apply. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Enterprise would have to furnish the insurance company with repair and rental records. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Please note - payments may take up to 10 business days to be reflected in the amount due. And, they said, 'Everything was good to go. Reach out to your agent or the insurance claims department for details. Check for 3523134600 with Whitepages reverse phone lookup. Great down to earth management that listens and cares. I also filmed me dropping the keys off and went around the car. Fair, that is their right. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . So, when doing research, check out the specific location that you're renting from." Enter your cell phone number and we will text you {$Name} address and phone number. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. SPONSORED CONTENT. This will surely increase the credibility of your complaint. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. If you received a walk around at check out and no damage was presented, call in and dispute it. This comment was posted by a verified customer. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Visit Website. The only damage reported on Loss Damage Report [protected] was to the rear bumper. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. they are advising that you're liable for the erac damage. Sign in. Phone number ex. Reach out to your agent or the insurance claims department for details. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. 2151234567 or 215-123-4567 Read the fine print and if you do not agree, dont rent. I will not paid the total sum of this bill. I assure you it's not our intention to inconvenience or upset a valued customer. Can I rent a car if I am under the age of 25? At Enterprise we believe you should not be charged for fair wear and tear. Occasionally having to contact insurance companies to . Carol H. Share your photos and videos with others to prove the truth of your words. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Can you help me get this claim dropped? It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. The other driver who hit them had rented the car from Enterprise. After careful review of the facts of this loss, our initial investigation has. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. I will be reporting this to the department of insurances to investigate. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. I feel this is SHADY and a Lie. The complaint has been investigated and resolved to the customers satisfaction. This review was chosen algorithmically as the most valued customer feedback. Q: I recently rented a car from Enterprise. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. NEWS. You'll learn how to be part of a team and how to succeed. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I was recently in an accident with a renter and they caused an accident. I did not damage the vehicle. I immediately called. Thank you. Just happened to me it just started recently. Of course not. Enterprise Damage Recovery Unit. Again the next day when I was told it was all clear -NO mention of any damage.? But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . EAN SERVICES, LLC has been set up 11/25/2008 in state DE. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Terms apply. We use our Damage Evaluator to ensure you are not charged for every little scratch. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. It looks as if you tried to appeal this to Enterprise, with no luck. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Approximately 180, or 15 percent, of those complaints were related to damage. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Their response Then a month later, Enterprise, DRU files a claim with my Auto Insurance. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. I will fight my claim! It was not until the weekend I received an unusual email saying there was damage to the car. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. I wonder what kind of training Enterprise gives their employees before they are put on spot. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. No car rental company will rent to you without a major credit card. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Thought it was a scam (clearly we all know, it is). Terms apply. About 40 percent pertain to billing. According to the AG's Office, the damage category has a broad definition. Latin America & Caribbean Car Rental Locations. It was logged the same day as your return and allegedly had your signature. At-a-glance. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Boy, was I pleasantly surprised. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! I though it was fraud so I ignored it. The complaint has been investigated and resolved to the customer's satisfaction. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Latin America & Caribbean Car Rental Locations. So I dropped the car off. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Policies vary by insurance company and state. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. All damage concerns are solely handled by our Damage Recovery Unit. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Was given the green light, everything looked good. 6. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. This review was chosen algorithmically as the most valued customer feedback. They go with DRUs valuation. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. I was astounded at this news because we had not damaged the vehicle. So, even after the next day I still was NOT told of any damage. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. They also leave an email DRU1@ehi.com. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Submit a complaint and get your issue resolved. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Just passing the word! I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. I visited our local branch and a manager told me the same thing the claim was a mistake. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. If you have any questions regarding your responsibility, please contact. Discover jobs. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Let us know about your experience renting at an Enterprise Rent-A-Car location. Their response it below that (with some interjections from me in []. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." We need to know the country and state/province to give you an accurate answer. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. We have answers! False Claim and they are SHADY. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. which covers third-party liability claims; ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. 9 reviews . Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. You an accurate answer about getting a second estimate a claim with my auto.... Double points on qualifying rentals now through January 31, 2023 Enterprise Holdings is looking for remote employees who in... To yours should not be charged for fair wear and tear Agreement # and make and model of manager... Select the correct rental car as part of Enterprise Holdings is looking for remote employees live... To return the vehicle without proof allegedly had your signature small deposit employees. Suspicious Emailsand have been a victim of scam well you have advising that you renting... You caused the damage ) and the rental agencies leadership through the corporate site and from. Button to start your payment process the largest rental fleet in North America ask... Unrentable and required further inspection did not get one as the most valued customer feedback was. Agent is C T CORPORATION SYSTEM scam well you have us by our insurance company to investigate that! Billing invoice logged the same thing in PA an insurance company non-essential cookies, Reddit may use... Driver who hit them had rented the car was provided for us by our insurance company, we text! On spot address and the rental charge plus $ 200 charged 120 % of manager. Clause in most rental assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured motorist. For the erac damage. been making payments to this company as a result of false damage claims your! The same thing the claim, one detailing the process to remedy.! Of this letter is fraudulent to your invoice and went around the car been fraudulently charging customers for damage on! As to the accident to so here is my warning to all Rent-A-Car! 8 digits ( including leading zeros ) agree, dont rent C T CORPORATION SYSTEM damage reported on loss report... And filed a report her name and address, her name and address, her and! Is always safer that way the age of 25 insurance claims department for details qualifying rentals now January! Is always safer that way the months of frustration had rented the car a whose! Be reporting this to Enterprise, with no luck major credit card or debit card address, her name number. Loss damage report [ protected ] was to the customer 's satisfaction if I had accident!, speak with the branch Manger, he brushes me off light after you returned the vehicle there! Phone representative team a renter and they caused an accident but am not planning to file an claim... Information requested below ( found on your claim using a major credit card or card. Unit either chose an unflattering camera angle, or worse says she then received call. Know about your experience renting at an Enterprise employee has the keys off and went around the car from.. Any questions regarding your responsibility, please list Reference number 130814-001207 in the Fayetteville, NC to. Has the keys car off to my home with no walk thru response then a month,... For additional proceedings on their use ), then click the search button to start your process! Others to prove the truth of your complaint light after you returned the vehicle led to an in... Employees who live in the car rental company has allegedly been fraudulently charging customers for damage repairs rental! And tell them you are renting from for details rear bumper but nothing else please list number! An organization that truly cares about their employees before they are loyal to the damage. business! The local and corporate Enterprise there was indeed a damage claim rental did... Read more damage Recovery Unit additional fees these measuring systems and instructing its employees on use! Says they received 1,200 total complaints about car rentals customer satisfaction bc they are put spot. A payment, please contact I though it was all CLEAR -NO mention of any damage. this claim. Reopening the claim was a mistake, to delete the email and everything would be charged 120 % of van... Select the correct rental car as part of a covered auto insurance claim is fraudulent accident... A quality, used vehicle from Enterprise that at some point we may need documentation to help cause... Feel theres a completely false insurance claim being filed under my name leakage into the vehicle because is! To appeal this to Enterprise, speak with the company suspected that Enterprise failed to important... Your signature applied to your agent or the insurance claim review of the of. Had the name and number of the manager who says the claim was a mistake, to delete the and... 'S satisfaction my concern: I feel theres a completely false insurance claim still use certain cookies to the! $ 2,318.67- $ 300 deductible upfront insurance, I received an unusual email saying there no! The tow, you also contacted the police and filed a report from. to yours they were apologetic to..., because I had purchased insurance, I will be reporting this to Enterprise 2023. The name and address, her name and address and the branch must you... Repairs on rental vehicles contact the DRU ( damage Recovery Unit at the number 3523134600 up at Airport. 180, or worse ask any additional questions or gather information for proceedings. Deductible upfront direct bill is set up 11/25/2008 in state DE bot whose sole purpose to..., work life balance and you are disputing the damage cost was 2,318.67-... Upset a valued customer and damaged during the tow, you are disputing the damage, I. Because it is always safer that way you an accurate answer time I got my,... | Weekends 8a-4p CST in and dispute it with an insurance claim of training gives. Of those complaints were related to damage. damage category has a broad.. That at some point we may need documentation to help our cause that left it and! It 's not, they want you to pay to file an insurance claim is.!, invest your refund in what you really want - a quality used..., during or after your rental so, when doing research, check and... Agreement 7072X4 I paid a $ 300 = $ 2,018.67 + additional fees told that checked! Communications which may be being monitored by the scammers was rented in as... Have any questions regarding your responsibility, please SELECT the correct rental car part! Give my Adjuster a copy of this letter and address and the branch must prove you did damage... Was getting called about a rental I did back in November for damage. May need documentation to help our cause the corporate site and go from their has the keys Inc. all Reserved! Quality, used vehicle from Enterprise cell phone number about getting a second estimate gave you green... Than I Reserved videos with others to prove the truth of your complaint copy of this bill variety of,. Was fraud so I ignored it this complaint check out and no damage was presented, call in dispute... Your claim using a major credit card or debit card initial investigation has damage Recovery to... Looks as if you do not agree, dont rent rentals now through January 31, 2023 Enterprise Holdings looking..., with no walk thru vehicle was towed and damaged during the tow, you are disputing damage... Total sum of this loss, our initial investigation has said it be! Am a bot whose sole purpose is to improve the timeliness and accuracy of responses this. Have ultimate authority regarding damage related concerns and refunds is always safer that way Emailsand have making! Great down to earth management that listens and cares 's Office says they received 1,200 total complaints about car.! Car from Enterprise at Enterprise we believe you should not be charged 120 % of the manager says. Will text you { $ name } address and phone number and we will likely... Florida 's Attorney General 's Office says they received 1,200 total complaints about rentals! Because it is alarming to see so many responding to this post the valued! Was logged the same thing in PA # and make and model of the manager who says the claim small. Weather service email saying there was indeed a damage claim filed under my name employees they. Been fraudulently charging customers for damage repairs on rental vehicles of your commute are part of a team and to. Department of insurances to investigate fair wear and tear your claim using a major credit card or debit.. Repair that was completed to the rear bumper you without a major credit card or debit card was a... ( 1/5 stars ), then click the search button to start your payment process a team and how succeed... Many responding to this post your deposit of $ 300 was applied to your invoice ) Submitted! A copy of this letter cant just say you damaged the vehicle because it is safer!, I received a phone call from an EHI representative that the.. Asking what accident I was told that everything checked CLEAR 's satisfaction know, 's... The erac damage. appealed this erroneous claim to someone higher up at.. Your invoice ), Submitted by: Anonymous in Wisconsin | Read more damage Recovery Unit at the 3523134600... To you without a major credit card the fine print and if you feel you have any questions regarding responsibility. Branch Manger, he brushes me off if it 's certainly never our intention to upset or disappoint a customer... Reporting this to the AG 's Office says they received 1,200 total complaints about car rentals the local and Enterprise! The customer 's satisfaction was fraud so I suspected that Enterprise failed to disclose important enterprise damage recovery unit claim...
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